Salon Policies for KINCADE Luxury Atlanta Hair Salon

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Welcome to KINCADE. Our salon policies are designed to provide every client with a professional, timely, and enjoyable experience. By scheduling an appointment with KINCADE, clients acknowledge and agree to the policies below.

Appointments & Booking

All appointments must be scheduled through KINCADE's approved booking system. Please select the correct service when booking and provide accurate contact information. Some services may require a consultation before an appointment can be confirmed. 

All services are by appointment only. Same-day appointments may be available and must be scheduled by calling the salon directly. A $25 same-day convenience fee applies and is charged in addition to the required appointment deposit.

Deposits & Payments

A deposit or booking fee may be required to secure certain appointments. Any required deposit will be disclosed during the booking process and applied according to the terms displayed at the time of booking.

Payment for the remaining service balance is due at the time services are rendered. Accepted payment methods will be communicated through the booking system or at the salon.

Cancellations & Rescheduling

KINCADE understands that plans can change. Clients who need to cancel or reschedule should do so within the cancellation period stated during booking. We kindly ask that you provide at least 48 hours’ notice when canceling or rescheduling an appointment. Deposits may be transferred one time to a rescheduled appointment. Cancellations made with less than 48 hours’ notice will incur a 50% service fee, while same-day cancellations and no-shows will be charged 100% of the scheduled service total.

Late cancellations, same-day cancellations, and missed appointments may result in the loss of a deposit or booking fee and may require additional payment before another appointment can be scheduled.

Late Arrivals

Please arrive on time for your scheduled appointment. Late arrivals may require the service to be modified, shortened, rescheduled, or canceled when there is not enough time to complete the service safely and professionally without affecting other clients.

Applicable late fees or rescheduling requirements will follow the policies presented at booking.

No-Shows

Clients who fail to arrive for a scheduled appointment without properly canceling may be subject to the applicable no-show policy and may be required to pay a deposit or other booking requirement before scheduling future appointments.

Service Satisfaction & Adjustments

Client satisfaction is important to KINCADE. If you have a concern regarding your service, please contact the salon as soon as reasonably possible after your appointment.

Requests for adjustments will be evaluated individually. An adjustment is not guaranteed and may require an in-person assessment before additional services are performed.

Refunds

Due to the time, labor, and products involved in professional salon services, completed services are generally non-refundable. If there is a concern with a completed service, please contact KINCADE promptly so the situation can be reviewed.

Retail products and hair-extension purchases are subject to any return or exchange policy communicated at the time of purchase and applicable law.

Hair Extensions

Microlinks, I-Tip hair extensions, and other extension services may require a consultation, deposit, or advance purchase of extension hair.

Clients are responsible for following all recommended maintenance and home-care instructions. The longevity and condition of extensions can vary based on natural hair, lifestyle, maintenance, products used, and adherence to aftercare instructions.

Extension hair that has been ordered, customized, opened, altered, installed, or otherwise made unsuitable for resale may be non-refundable to the extent permitted by applicable law.

Keratin & Chemical Services

Results from keratin treatments and other professional hair treatments may vary depending on the client's hair condition, texture, previous chemical services, home-care routine, and other individual factors.

Clients must disclose relevant information about previous hair treatments, chemical services, color, relaxers, or other processes before receiving a service when requested during consultation.

A consultation, strand test, or additional consent may be required when appropriate.

Healthy Hair & Client Expectations

KINCADE prioritizes the health and integrity of the client's natural hair. A requested service may be modified, postponed, or declined when the stylist determines that performing the service could compromise the condition of the hair or scalp.

No specific result can be guaranteed because individual hair characteristics, previous services, maintenance, environmental factors, and home care can affect results.

Client Preparation

Please follow any preparation instructions provided when booking your appointment. Arriving with hair in a condition different from the stated booking requirements may require additional services, additional charges, modification of the appointment, or rescheduling.

Guests & Children

To maintain a professional and comfortable salon environment, please avoid bringing additional guests or children unless they are receiving a scheduled service or prior arrangements have been made.

Personal Belongings

Clients are responsible for their personal belongings while visiting the salon. Please keep valuables with you during your appointment.

Photography & Social Media

KINCADE regularly photographs and records salon services for educational, marketing, portfolio, website, and social media content. Content may include the hair service, consultation, hair-care education, techniques, and discussions related to the client's hair and service.

Clients who do not want their face shown must communicate this preference upon arrival for their appointment. In those cases, recording may continue, but the client will be filmed from behind or positioned so their face and identifying features are not shown.

Hair consultations and educational discussions may be incorporated into KINCADE's educational and social media content. Any use of identifiable client audio, voice, likeness, or conversations should be subject to appropriate consent.

KINCADE respects a client's preference not to have their face displayed while maintaining content creation as part of the salon environment.

Right to Refuse or Discontinue Service

KINCADE reserves the right to refuse or discontinue service when reasonably necessary for safety, professional standards, salon operations, inappropriate or threatening conduct, suspected contraindications, or circumstances that could compromise the client's hair or scalp.

This policy will be administered consistent with applicable law and without unlawful discrimination.

Health & Safety

Clients should inform the stylist of any known allergies, sensitivities, scalp concerns, reactions, or other information relevant to the products or services being performed.

KINCADE may recommend postponing a service or obtaining appropriate medical evaluation when a scalp or skin condition appears outside the scope of cosmetic salon services.

Pricing

Service prices are subject to change. Final pricing may vary based on the service performed, hair length or density, product requirements, extension hair, additional treatments, or other factors disclosed before or during the service when applicable.

Website Information

KINCADE makes reasonable efforts to keep website information accurate and current. Service descriptions, pricing, availability, policies, and other website content may be updated periodically.

Changes to Salon Policies

KINCADE reserves the right to update these Salon Policies & Terms. The version posted on the website at the time of booking or otherwise presented during the booking process will apply as permitted by law.

Contact

Questions regarding appointments, services, or salon policies may be directed to KINCADE through the contact information provided on this website.

KINCADE
Atlanta, Georgia
iamkincadesalon@gmail.com or call 404-514-7040 during business hours